What is the highest paying job with no experience?

  average it help desk salary

If you’re a new college graduate, or you’re looking to try a totally different career, you may be feeling a mixture of excitement and fear. Getting your feet wet in a brand new field is a big step. Unfortunately, it can be difficult to get your foot — or even a toe — in the door. A common dilemma faced by many recent graduates or career changers is the fact that it’s hard to get a job without experience. But how do you get the skills if no one will hire you? Since many employers are reluctant to train new hires on the job, it can be an uphill battle.

If you find yourself in this predicament, don’t give up. There are some careers that pay handsomely even if you don’t have years of related work experience and advanced education under your belt. Rather, you can gain expertise on the job through an apprenticeship and other on-the-job training programs. Sound too good to be true? It’s not. Here are nine high-paying jobs that require little or no experience.

• Mean annual salary: $67,850
• Typical entry-level education: High school diploma or equivalent
• Work experience in a related occupation: None
• On-the-job training: Moderate-term

Transit and railroad police are responsible for the safety of commuters, employees, and property. Those in the 90th percentile of earners can make $96,670 a year. Six-figure salaries are more likely to be earned by transit and railroad police who work in the states of New Jersey, Pennsylvania, Illinois, and Tennessee.

How to become one: If you want to become part of the transit or railroad police, you will usually be required to graduate from the agency’s training academy. You’ll also need to complete on-the-job training. If you have any felony convictions or fail the drug test, your application could be rejected.

How do you answer a help desk call?

 

help desk support jobs

 

The palm of your hands become clammy and you begin to fidget with the pen in your hands. The temperature in the room seems to rise as your heart beats faster and a bead of sweat trickles down your face. You’re anxious, excited and nervous all at the same time, and you’re not quite sure how this conversation will go...

https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do

You might think this is a scene from a romantic movie, yet it's actually an accurate description of what happens when you have to answer a customer phone call for the first (and second, and third…) time. Interacting in real time with your clients can be nerve-wracking, as the pressure of saying everything right, proudly representing your company, and having all the answers can make you jittery. Here, we’ve gathered a few tips that will show you exactly how to answers customer service calls like a pro.

DO’S

Answer with a professional tone

Answering the phone with an inviting manner will set the mood for the rest of the conversation. Start by creating a professional greeting that introduces yourself as well as your company. This introduction may sound something like this: “Hello, good ____. Thank you for contacting _____, my name is _____.” Continue by asking your customer how you can be of assistance. This will show them that you are happy and ready to initiate the call. Finally, throughout the conversation, continue to adopt this professional tone by speaking clearly and at a moderate pace. This way, customers can easily keep up with the information you are providing.

Help Desk Technicians provide technical support for IT end-users.

 it support technician salaries

Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly.

IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. There are two chief types of help desk technician: In-house and Remote. Remote help desk technicians support technology customers via phone, online and occasionally on-site. In-house technicians only provide support for internal employees.

Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.

Many IT pros begin their career as help desk technicians because of the low experience and education requirements, then as they're exposed to new IT disciplines and technologies they discover their niche and branch out into other IT careers, such as network administrator, DBA or IT security specialist. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager.

a.k.a. Desktop Support Technician | Technical Support Specialist | Computer Support Engineer | IT Support Specialist | Field Service Technician | Desktop Support Analyst.

Help Desk Skills & Responsibilities

Typical day-to-day duties and in-demand skill sets for IT help desk technicians include the following. Help desk technicians:

• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware and network issues.
• Train end-users how to setup and use new technologies.
• Backup and restore an organization's data files and systems.
• Install, configure and upgrade PC software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• Remote IT help desk technicians provide technical support over the phone or Web.
• Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

What are the best entry level computer jobs?

 entry level desk jobs

First, What Skills Do You Need to Land an Entry-Level Job in Tech?

When you’re looking at the job requirements for an entry-level position, you might see a lot of listings that “require” 3-5 years of experience. And you’re probably thinking to yourself, “How is this an entry-level position if they want me to have years of experience?!”

I’ll let you in on a little secret: job “requirements” and “qualifications” are really just a wish list for the perfect candidate. They’re not the bare minimum of qualifications the person hired will actually have.

So when you see “must have 3-5 years experience”—or a laundry list of programming languages you should be an expert at—think less about whether you have those skills or experience right now and more about whether you feel capable of performing the job as a whole. Then, make sure you emphasize the skills you do have, and how those skills make you the best candidate.

Another great technique? Start learning the skills you know your dream job or company requires. There’s a lot ot be said about the candidate who walks into a job interview and says, “I have a basic understanding of how to code, but I’m also currently enrolled in a course on HTML & CSS to expand those skills.” (And if you’re not? Try signing up for our free 10-day bootcamp, or take a look at one of our tech blueprints if you’re interested in a deeper dive in anything from front-end web development to user experience.)

11 Tech Jobs to Consider if You Have No Experience

Here are some entry-level tech jobs that are a great way to get started on a new career path. None of them require a ton of experience, but most of them pay an average salary of at least $50,000 (and some companies might pay a lot more than that).

Added bonus: many of them don’t require the traditional “tech” knowledge you’d probably expect. All digital skills are job skills, so we’ve included roles that are geared toward marketing, editorial, and web development alike (plus some other wild cards).

DIGITAL MARKETING MANAGER

Digital marketing managers are in charge of digital and social media marketing for a company or brand. They focus mostly on increasing sales, brand awareness, and customer loyalty. They often manage all of the company’s customer-facing online presence, including websites, social media profiles, advertising, and other communications.

Digital marketing managers are also on the front lines of discovering new avenues for digital promotion. When new sites, platforms, and technologies are released, it’s their job to assess whether they might be a good marketing solution for the brand.

Ideal skills (to have or to learn):

The tech skills you’ll need for a digital marketing manager position include some familiarity with search engine optimization (SEO) and marketing (SEM), experience with conversion tests and experiments, and proficiency with marketing database apps, email, social media, and online advertising.

help desk level 1 salary

  help desk level 1 salary

Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered by phone, e-mail, live support software on a website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems In addition, some fee-based service companies charge for premium technical support services.

Coverage of suppor

Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; more complicated problems with hardware may need to be dealt with in person.

Categories of technical suppor

Call in

This type of technical support has been very common in the services industry. It is also known as "Time and Materials" (T&M) IT support.he customer pays for the materials (hard drive, memory, computer, digital devices, etc.) and also pays the technician based on the pre-negotiated rate when a problem occurs.

Block hours

Block hours allow the client to purchase a number of hours upfront at an agreed price. While it is commonly used to offer a reduced hourly rate, it can also simply be a standard non-reduced rate, or represent a minimum fee charged to a client before providing service. The premise behind this type of support is that the customer has purchased a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.

Managed services

Managed services means a company will receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee. This can include things like 24/7 monitoring of servers, 24/7 help desk support for daily computer issues, and on-site visits by a technician when issues cannot be resolved remotely.^[ Some companies also offer additional services like project management, backup and disaster recovery, and vendor management in the monthly price. The companies that offer this type of tech support are known as managed services providers.

The 13 Highest-Paying IT Jobs in 2020

 it help desk salary

Technology professionals with the right set of qualifications have a lot of options in the current employment market. Whether you’re an applications architect or data security analyst, salaries are on the rise in many areas of technology due to the strong demand for highly skilled IT specialists.

1. Big data engineer 

Businesses need individuals who can transform large amounts of raw data into actionable information for strategy-setting, decision-making and innovation — and pay well for people with these skills. The salary midpoint (or median national salary) for big data engineers is $163,250. These professionals typically create a company’s software and hardware architecture, along with the systems people need to work with the data. Big data engineers usually have a degree in computer science and expertise in mathematics and databases. 

See our open big data engineer jobs.

2. Mobile applications developer 

Just look at your phone or tablet applications and it’s pretty easy to figure out why mobile applications developers are in demand. These IT pros need expertise in developing applications for popular platforms, such as iOS and Android. They also must have experience coding with mobile frameworks and mobile development languages, as well as a knowledge of web development languages. The salary midpoint for mobile applications developers is $146,500.

See our open mobile applications developer jobs.

3. Information systems security manager 

Successful candidates for this hot job possess a technical background in systems and network security, but also have great interpersonal and leadership abilities. Analytical and problem-solving skills are key, as are excellent communication abilities. Information systems security managers also need to keep up with security trends and government regulations. Certifications such as Certified Information Systems Security Professional (CISSP) or CompTIA Security+ are often requested by employers. These IT pros earn a midpoint salary of $143,250.

See our open information systems security manager jobs.

4. Applications architect 

These tech pros, who have a mean salary of $141,750, design the main parts of applications, including the user interface, middleware and infrastructure. In addition to strong technical abilities, they need to be able to work well on teams and sometimes manage them. Excellent communication and planning skills are required for this job. It’s one of the highest-paying IT jobs because just about every company wants to improve existing applications or create new ones.

See our open applications architect jobs. 

Technical Support Specialist Salary Range

 help desk technician hourly rate

Is your technical support specialist salary on point for your location, experience, certifications and skill set? Here's a dynamic look at tech support and help desk wages, including salary comparisons derived from the leading salary surveys and employment data sources. Use our custom job search and school finder tools to maximize your technical support specialist salary. Explore the IT help desk career path for a deep dive into this essential technology role.

Historic Technical Support Salaries

Average salary ranges for technical support specialists, help desk technicians and related occupations for the past three years:

Job Title	2018 Salary	2019 Salary	2020 Salary	2-Year Change
Computer Repair Technician	$32,000 - $54,000	$32,500 - $55,250	$33,500 - $55,500	+ 3.5%
Help Desk / Tech Support	$38,000 - $63,750	$38,250 - $64,500	$41,500 - $65,250	+ 4.9%
Desktop Support Analyst	$50,500 - $85,000	$51,000 - $86,500	$49,750 - $86,500	+ 0.6%
Systems Administrator	$67,250 - $113,500	$68,000 - $115,750	$69,250 - $117,250	+ 3.2%

Sources: Robert Half Technology 2018, 2019 and 2020 Salary Guides

Skills To Boost Your Tech Support Salary

Master these expertise to increase your earnings in technical support and IT help desk positions:

• CompTIA certifications inc. A+, Network+ & Security+
• Windows desktop and server administration
• Cisco network management skills and certs
• Cyber security skills and credentials
• Cloud computing and virtualization
• Superior customer service skills
• Soft skills inc. critical thinking, problem solving, and communication

Technical Support Specialist Salaries by State

U.S. State / Location	Average Annual Wage	Average Hourly Wage
Alabama	$49,120	$23.61
Alaska	$57,270	$27.54
Arizona	$52,090	$25.04
Arkansas	$42,180	$20.28
California	$66,350	$31.90
Colorado	$60,440	$29.06
Connecticut	$59,990	$28.84
Delaware	$58,780	$28.86
District of Columbia	$71,020	$34.14
Florida	$49,260	$23.68
Georgia	$53,090	$25.52
Hawaii	$47,990	$23.07
Idaho	$48,990	$23.55
Illinois	$53,020	$25.49
Indiana	$46,990	$22.59
Iowa	$49,100	$23.61
Kansas	$45,360	$21.81

What is the salary of a fresher?

  it service desk salaries

They earned an average $86,720 per year, or $41.69 per hour, though pay could rise over $139,170 annually, or $66.91 hourly, or descend to less than $43,120 per year, or $20.73 per hour.

The term “office worker” can apply to anyone who primarily works in a climate-controlled room with a desk, computer and outside communications connections. Their tasks emphasize the mental over the physical. Because of the broad definition, which can cover such jobs as CEOs, clerks, secretaries and architects, the designation must narrow to those handling administrative tasks in an organization.

The country’s more than 21.3 million office workers earned a mean $34,120 per year, or $16.40 per hour, as of May 2011, according to the Bureau of Labor Statistics. The lowest-paid 10 percent made less than $18,980 yearly, or $9.13 hourly, while the best-paid 10 percent received more than an annual $53,880, or $25.90 per hour. More than 5 percent of the total worked for depository-credit intermediation, which included banks and credit unions. Mean wages here ran $31,950 per year, or $15.36 per hour. The highest wages were in the Postal Services, averaging an annual $51,300, or $24.66 hourly. https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do

Number

The office occupation with the most employees belonged to general office clerks, which comprised almost 10 percent of the total. They averaged $28,920 annually, or $13.90 per hour, with lows under $17,740 yearly, or $8.53 per hour, and highs above an annual $43,390, or $20.86 hourly. They handled miscellaneous office tasks such as answering phones, filing records or running errands. Their biggest employer was local government, where 191,580 earned a mean annual $31,960, or $15.37 per hour. Their highest-paying employer was the Postal Service, averaging $53,170 per year, or $25.56 hourly.

What is the salary of a fresher?

  it service desk salaries

They earned an average $86,720 per year, or $41.69 per hour, though pay could rise over $139,170 annually, or $66.91 hourly, or descend to less than $43,120 per year, or $20.73 per hour.

The term “office worker” can apply to anyone who primarily works in a climate-controlled room with a desk, computer and outside communications connections. Their tasks emphasize the mental over the physical. Because of the broad definition, which can cover such jobs as CEOs, clerks, secretaries and architects, the designation must narrow to those handling administrative tasks in an organization.

The country’s more than 21.3 million office workers earned a mean $34,120 per year, or $16.40 per hour, as of May 2011, according to the Bureau of Labor Statistics. The lowest-paid 10 percent made less than $18,980 yearly, or $9.13 hourly, while the best-paid 10 percent received more than an annual $53,880, or $25.90 per hour. More than 5 percent of the total worked for depository-credit intermediation, which included banks and credit unions. Mean wages here ran $31,950 per year, or $15.36 per hour. The highest wages were in the Postal Services, averaging an annual $51,300, or $24.66 hourly. https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do

Number

The office occupation with the most employees belonged to general office clerks, which comprised almost 10 percent of the total. They averaged $28,920 annually, or $13.90 per hour, with lows under $17,740 yearly, or $8.53 per hour, and highs above an annual $43,390, or $20.86 hourly. They handled miscellaneous office tasks such as answering phones, filing records or running errands. Their biggest employer was local government, where 191,580 earned a mean annual $31,960, or $15.37 per hour. Their highest-paying employer was the Postal Service, averaging $53,170 per year, or $25.56 hourly.

What is a helpdesk technician?

 it helpdesk technician

Help Desk Technicians provide technical support for IT end-users.

Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly.

IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. There are two chief types of help desk technician: In-house and Remote. Remote help desk technicians support technology customers via phone, online and occasionally on-site. In-house technicians only provide support for internal employees.

Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.

Many IT pros begin their career as help desk technicians because of the low experience and education requirements, then as they're exposed to new IT disciplines and technologies they discover their niche and branch out into other IT careers, such as network administrator, DBA or IT security specialist. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager.

a.k.a. Desktop Support Technician | Technical Support Specialist | Computer Support Engineer | IT Support Specialist | Field Service Technician | Desktop Support Analyst

What do IT help desk do?

 service desk technician salary

IT Service Desk is intended to be a primary point of engagement between users and an IT organization. According to the ITIL, the service desk is the single point of contact (SPOC) between the service provider (IT) and users for day-to-day activities. A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and planned changes to services. A service desk typically has a broad scope and is designed to provide the user with a single place to go for all their IT needs. This results in the service desk playing a pivotal role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.

• What is a Service Desk?
• Service Desk vs Help Desk
• Benefits

• Best Practices
• Service Desk Software

Where did IT Service Desks Come From?

The IT helpdesk function was born in the late 1980s as a support capability to fix IT issues. It was a highly technical function focused on the technology rather than the end users. Early IT helpdesks didn’t have the concept of SLAs or time-based targets for resolving issues. It wasn’t until ITIL came onto the scene in the 1990s, capturing IT Service Management best practices, that the concept of the user-centric IT service desk began to emerge. The service desk was seen as an essential part of “managing IT like a service”.https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do
 

In the mid-1990s, research by Iain Middleton of Robert Gordon University found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained about technical problems, user preferences, and what satisfies users can be valuable for the planning and development work of IT services.
 

With the publishing of ITIL v2 in 2001, the Service Desk function and its role in incident and request management became one of the core components of IT service operations in many organizations. As the decade continued, globalization along with increasing pressures to reduce IT operational costs led many organizations to centralize IT Service Desk functions with many engaging 3rd party support partners to staff them. Outsourcing of IT service desk functions led to further standardization of processes and a growth in the market for of help desk ticketing software.

What is a help desk specialist?

 help desk specialist salaries

The average Full Specialist salary in USA is $29,832 per year or $15.30 per hour. Entry level positions start at $23,400 per year while most experienced workers make up to $50,714 per year.

Popular Employer Salaries for Help Desk Technician

General Dynamics Information Technology Inc

$23

Planned Parenthood

$19

General Dynamics Corp.

$18

Lithia Motors, Inc.

$16

National Lumber Company

$15

TEKsystems, Inc

$19

Stefanini IT Solutions

$15

Maximus, Inc.

$21

The top respondents for the job title Help Desk Technician are from the companies General Dynamics Information Technology Inc, Planned Parenthood and General Dynamics Corp.. Reported salaries are highest at General Dynamics Information Technology Inc where the average pay is $23.05. Other companies that offer high salaries for this role include Planned Parenthood and TEKsystems, Inc, earning around $19.00 and $19.00, respectively. National Lumber Company pays the lowest at around $14.61. Stefanini IT Solutions and Lithia Motors, Inc. also pay on the lower end of the scale, paying $15.12 and $16.00, respectively.