Wireless Network Security

wireless network secuirty

Definition - What does Wireless Network Security mean?

Wireless network security is the process of designing, implementing and ensuring security on a wireless computer network. It is a subset of network security that adds protection for a wireless computer network.

Wireless network security is also known as wireless security.

Wireless network security primarily protects a wireless network from unauthorized and malicious access attempts. Typically, wireless network security is delivered through wireless devices (usually a wireless router/switch) that encrypts and secures all wireless communication by default. Even if the wireless network security is compromised, the hacker is not able to view the content of the traffic/packet in transit. Moreover, wireless intrusion detection and prevention systems also enable protection of a wireless network by alerting the wireless network administrator in case of a security breach.

Some of the common algorithms and standards to ensure wireless network security are Wired Equivalent Policy (WEP) and Wireless Protected Access (WPA).

for more: https://www.fieldengineer.com/skills/certified-wireless-security-professional

How much does entry level help desk make?

entry level help desk salary

What is the average salary for jobs related to "information technology"? The average salary for "information technology" ranges from approximately $41,773 yearly for Technical Support Representative to $129,325 yearly for Director of Information Technology.

What Does A Help Desk Technician Do?

Help desk technicians play a crucial role in providing technical support systems for IT users, including employees and customers.

Help desk technician job description

Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving.

A help desk technician has a varied role, which is centered on maintaining technologies, providing IT support, troubleshooting and identifying solutions.

Desk technicians can work in-house or remotely on a freelance basis, and their day to day job may change depending on the nature of concerns raised by employees or customers. In-house employees deal only with internal systems and network issues that affect and impact the workforce, while remote workers may deal with customer queries and problems via phone, email or on-site visits.

Day to day tasks

Common examples of tasks undertaken by an IT help desk technician include:

• Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
• Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat or as part of an on-site visit
• Talking customers through a troubleshooting process and working together to rectify problems
• Identifying effective solutions and offering explanations to customers and employees
• Recording events, concerns and issues and updating case queries and customer statuses
• Collecting and passing on feedback from clients
• Suggesting improvements for future cases
• Training end users to use new systems and programs
• Backing up, updating and maintaining networks
• PC cleaning, repair and maintenance

The service desk status quo in 2020

entry level help desk salary

The (IT support) times they are a changin’, and IT service desks have already reacted not only in how they operate but also in how they recruit and train their staff. The average service desk, if there is such a thing in reality, is now focused on recruiting people with service desk skills like customer service, communication, and problem-solving skills – rather than previous support experience or deep technical knowledge.

It sounds great from a customer service point of view, but is this merely a plateau before another step change in end-user expectations of IT support (and associated industry best practices) change the qualities required of service desk staff again?

The service desk status quo in 2015

At the end of 2015, HDI – a professional association for the technical support industry – released its annual support center practices and salary report. Naming the top ten sought-after skills for hiring and promoting staff as:

1. 1. Customer service
   2. Communication skills
   3. Ability to learn quickly
   4. Troubleshooting/problem-solving skills
   5. Ability to work under pressure
   6. Adaptability
   7. Teamwork skills
   8. Interpersonal skills
   9. Support experience
   10. Integrity

With the provided training also emphasizing the need for customer service skills (please note that this HDI table includes only those organizations that have each position):

Source: HDI, 2015 Support Center Practices & Salary Report

And just to really underline the importance of customer service skills, the top five factors that influence salary increases for service desk people were said to be [Source: HDI, 2015 Support Center Practices & Salary Report]:

1. Customer service skills
2. Quality of work
3. Meeting performance metrics or standards
4. Help desk or support experience
5. Increased job responsibilities

One can’t argue with the importance of customer skills to IT support but the times are still a changin’, with two factors in particular anticipated to change the requirements for service desk staff as we work our way into 2017.

Looking to 2017 and beyond – the growing importance of customer experience

Many service desks are already aware of the growing use of customer experience in the business-to-consumer (B2C) world – with improving customer experience a method of winning and retaining customers. This growing use of customer experience is raising customer expectations of services and service; and employees (who are, after all, consumers) are bringing their new expectations of customer experience into work and measuring the IT department, HR, and any other corporate service provider against them.

These customer-experience-adopting B2C companies will testify that a focus on customer service alone is no longer enough. And thus service desk management and staff (and the wider IT organization) will need to fully understand the constructs of customer experience, what it means in the context of corporate IT service delivery, and what they need to do to at least keep up with the growing expectations of employees.

How to enter the field with 0 experience and a A+ cert?

a+ certification jobs with no experience

eeks, but you learn a lot in those 4 years, and 99% of it takes place outside the classroom. Colleges are one big business, at their lowest levels. And spending time fighting through the bureaucracy of a college is a hell of a way to prep for the bureaucracy of just about any company. You learn patience, you make contacts, build relationships with peers in your field (which are some of the most valuable things ANY geek can have), and generally it gives you a few years to "season" yourself and really figure out what you want to do. Trying to jump straight out of high school and into a career is NOT normal, it only happens in extraordinary circumstances, and odds are, you don't fit the profile (but maybe you do).

All those "crap classes" you take in college? English, Management, Economics? Do I use that stuff day to day in my SysAdmin job? Nope. Am I thankful I have SOME understanding of stuff so i can hold a conversation on any range of topics with my manager, my director, my EVP/CIO, or the CEO? Yes. Having a mature personality goes a long way towards getting your foot in the door for interviews, jobs, and promotions. Think you have a personality now? So did I, when I was a freshman in college. Now I look back at that terrified, uneducated twerp I was, and appreciate that 5 years I spent deciding where I want to be and taking the time to get my education.

Also, don't go getting a ton of certifications until you have a career path lined up. There's no point spending hundreds (or thousands) of dollars getting your CCNA, CCNE, or whatever, when there's still potential you'll never use them. Not sure you wanna be a Windows Admin? Why waste time, energy, and money getting an MCP certification?

Also, as was pointed out elsewhere here, Internships are some of the best ways to test the waters of a particular field, build industry contacts, and find permanent jobs. Colleges (at least the ones worth going to) and clubs at colleges, host job fairs regularly. Impress a recruiter there, and you might get an interview. Impress people there, and you got an internship. Companies send recruiters there to look for POTENTIAL, not for experience.

Pick a college. Finish a degree. You don't regret it.

How to Find a Job in IT With No IT Work Experience

Employers I have just finished reading a great article on CompTIA website by Janet Pinkerton. I think it’s going to answer all 

I have just finished reading a great article on CompTIA website by Janet Pinkerton. I think it’s going to answer all your questions and a bit more.https://www.fieldengineer.com/skills/comptia-a-plus

But before the article let’s have a look “Jobs that use A+ and their average salaries”:

Support Specialist → $54,500*

Field Service Technician → $46,​000*

Desktop Support Analyst → $60,000*

Help Desk Tier 2 Support → $45,​000​*

So you are aiming for an entry-level IT job. Do you know what that entails? An IT Help Desk or Tech Support role can be very different depending on the size, structure and culture of the company. Below is a snapshot of three opportunities on the market.

Tier 1 Help Desk/Desktop SupportContract worker employed by Randstad Technologies (IT staffing and recruitment agency) at an enterprise-sized client company with 1,000 or more employees.

Required skill-set, work experience and/or credentials:

• CompTIA A+ to demonstrate knowledge base and ability to "hit the ground running"
• Microsoft Certified System Engineer (MCSE) also helpful
• 2-3 years hands-on IT experience (can include internships or work/study)
• Should have experience working in a large enterprise environment
• Should have experience answering on average 50 inbound calls per day
• Good communication skills

Job responsibilities:

• Answer in-bound user calls for support
• Perform any troubleshooting necessary to help resolve user issue and enter the user's problem into the company help desk ticketing/tracking system
• Escalate tickets to tier 2 and tier 3 help desk levels as needed

Possible shifts:

• 9 a.m. -5 p.m.
• 8 a.m. - 4 p.m.
• 7 a.m. - 7 p.m. (4 days on, 3 days off)

Compensation:
$18 to $25 hourly, depending on experience, plus health benefits at discounted rate and access to a 401k plan through Randstad. Also paid overtime.

Work Environment:
Open office desk environment on site with a contracted company. Typically, the help desk worker will be sitting at a desk, in front of a computer, as a member of a helpdesk team. Team members have similar backgrounds and frequently share information and ideas for solving user problems.

Stability:
"There will always be a need and high demand for this type of position," says Kara Mancinelli, senior technical recruiter, Randstad Technologies. "IT is always changing so there will always be help desk environments needed to support those changes."

Networking opportunities:
Beyond immediate teammates, LinkedIn user groups are also a great resource. "I encourage entry-level employees to network, not only within their own company, but also outside their work environment to learn how other companies operate and share best practices," says Mancinelli.

Advancement opportunities:
A Tier 1 Help Desk worker can advance to Tier 2 Help Desk and eventually to Tier 3. In addition, a Help Desk worker can increase specialization — into network engineering or system administration for example.

Training opportunities:
Randstad offers discounted training through New Horizons Computer Learning Centers. Credentials that can benefit help desk employees' career growth include CompTIA A+, Microsoft's MCTS, MCSE and MCSA; and Cisco's CCNA and CCNP.

Final comments:
"In IT you have to learn, you have to grow, and you always have to expose yourself new technologies in order to advance," says Mancinelli.

What does A+ salary mean?

a+ salary

There is no legal/official definition for A+ salary. It is a comparative term and it varies across companies and different professions.

• Average salary in Juniper Systems is around 14lac per year. This is one of the highest salary paid in the engineering domain. Hence, it is a A+ salary for the Software engineers in the Market.
• Now it can also be for a particular company. IBM pays around 8 lac per annum. It is the highest salary paid to in IBM. Hence, it is the A+ salary for IBM. But it is not the A+ salary for the market.
• A+ Salary, as it may seem, refers to a certain salary level, most possibly paid to professionals who have an A+ or equivalent certification in IT. The A+ certification was introduced by CompTIA in 1993, and since then has become an industry standard for hiring employees in hardware and network industry. Most big employers like Dell, HP, Lenovo require candidates to have it. I searched for the specific term "A+ salary" on the web but nothing conclusive turned up in the search results. I would like other Quora users to come up with their version.

• Benefits of investing in a CompTIA A+ certification

  • Credibility – the credential is widely recognized and respected; it is a powerful validation of your proficiency.
  • Prerequisite for training programs – a number of corporate and vendor-specific training programs list A+ as a prerequisite.
  • Improved career opportunities – it opens many new doors that boost your career. Many top IT companies, including IBM only hire CompTIA A+ certified service technicians.
  • Increased salary earnings – IT salary surveys show that A+ certification helps increase earnings when compared to non-certified individuals.
  • Higher levels of confidence – A+ certified candidates are more confident when applying for jobs.
  • College credits – CompTIA A+ certification earns you credits in many colleges in addition to other top certification programs offered by Cisco, Microsoft, Certport and Hewlett-Packard.

CompTIA A+ certification demonstrates competence as an entry-level IT Technician.

a+ certified salary

CompTIA A+ certification validates entry-level skills in today's essential IT domains, including computer repair, software & operating systems, network administration, information security, cloud computing, and troubleshooting of both desktops and mobile devices. A+ certified technicians also learn customer service & communication skills in order to effectively interact with technical and non-technical employees.

CompTIA A+ certification is an ideal starting point in the learning plan of a new IT professional because:

• The A+ certification exam demands no prerequisites.
• A+ certification introduces candidates to the essential IT domains.
• A+ certification is globally recognized as the mark of a skilled entry-level technician.
• A+ certification is a mandatory hiring requirement for a variety of entry-level IT jobs.
• A+ certification is a requirement or elective in the advanced certification paths of leading technology vendors, including Microsoft, Cisco, Novell, HP, and IBM.

There are numerous accredited degrees, professional certificates and self-paced online training programs featuring A+ certification exam prep and related coursework. Research and compare A+ training programs in the U.S. and online below.

Skills Measured by CompTIA A+ Certification

Here are the key skills and knowledge areas measured by the A+ certification exam. A+ certified professionals:

• understand the basics of computer and mobile device hardware, software, networking and security.
• can identify PC hardware, peripherals and network components in a business environment.
• can categorize and explain multiple types of data storage devices and backup media.
• can describe in detail the types and features of motherboard components.
• know how to follow proper computer safety procedures and best practices.
• have interpersonal communication skills to better interact with peers and customers.
• can setup and manage popular operating systems inc. Windows, iOS, Android, Apple OS X and Linux.
• can install and configure input devices, e.g., keyboards, mice, bio-metric scanners and touch screens.
• can implement a variety of troubleshooting techniques to fix system errors and connectivity issues.

Download the CompTIA A Plus Exam Objectives below for a more thorough curriculum.