A NOC engineer has several duties

 A NOC engineer has several duties in order to ensure the smooth running of the network. They deal with things such as DDoS Attacks, power outages, network failures, and routing black-holes. There are of course the basic roles, such as remote hands, support, configuration of hardware (such as firewalls and routers, purchased by a client). NOC engineers also have to ensure the core network is stable. This can be done by configuring hardware in a way that makes the network more secure, but still has optimal performance. NOC engineers are also responsible for monitoring activity, such as network usage, temperatures etc. They would also have to install equipment, such as KVMs, rack installation, IP-PDU setup, running cabling. The majority of NOC engineers are also on call and have a 5-6 day rotation, working different shifts.

NOCs are frequently laid out with several rows of desks, all facing a video wall, which typically shows details of highly significant alarms, ongoing incidents and general network performance; a corner of the wall is sometimes used for showing a news or weather TV channel, as this can keep the NOC technicians aware of current events which may affect the network or systems they are responsible for. The back wall of a NOC is sometimes glazed; there may be a room attached to this wall which is used by members of the team responsible for dealing with serious incidents to meet while still able to watch events unfolding within the NOC. Individual desks are generally assigned to a specific network, technology or area. A technician may have several computer monitors on their desk, with the extra monitors used for monitoring the systems or networks covered from that desk. The location housing a NOC may also contain many or all of the primary servers and other equipment essential to running the network, although it is not uncommon for a single NOC to monitor and control a number of geographically dispersed sites.